PRH Consulting provides ongoing Sage X3 support for organizations that need senior-level expertise without staffing a full internal ERP team. Our support clients range from single-site manufacturers to multi-entity distributors operating across the Caribbean.
Every ticket is handled by a consultant who can read the database, the workflows, and the 4GL — not by a tier-1 agent reading from a script.
Problems we solve
- Reliance on an internal ERP administrator who is overworked or about to leave
- Slow response from incumbent partners on production-critical issues
- Lack of senior expertise to resolve complex finance, manufacturing, or integration problems
- Need for predictable monthly support coverage instead of ad-hoc consulting
What we deliver
Production support
Functional and technical support for finance, distribution, manufacturing, integrations, workflows, and reporting.
Sage X3 administration
User and security profile management, environment maintenance, patching coordination, and folder-level administration.
Enhancements & small projects
Reporting changes, new integrations, workflow updates, and custom development handled as part of a single support relationship.
Monthly health checks
Proactive review of performance, error logs, batch jobs, integration queues, and unfinished workflows.
Our approach
Tiered SLA options
Coverage tiers from business-hours response to extended coverage for clients running across multiple time zones.
Documented runbooks
We document recurring procedures so resolution is fast even when ownership rotates.
One escalation point
You always know who owns the ticket and when you'll hear back.
Outcomes you can expect
- Faster resolution of production issues
- Reduced dependency on a single internal administrator
- Predictable monthly cost for ERP coverage
- Continuous improvement instead of firefighting
Frequently asked questions
Do you offer 24/7 support?
We offer extended coverage tiers for clients with critical multi-shift operations. Most clients are well served by extended business-hours coverage with on-call escalation.
Can you support our existing Sage X3 deployment even though you didn't implement it?
Yes. Many of our support clients were implemented by other partners. We begin with a short knowledge-transfer engagement to document the current configuration.
How quickly can you start?
Most support engagements start within 2–3 weeks of contract signature.