Going live on Sage X3 is the start of the journey, not the finish line. The customers who get the most out of Sage X3 keep a senior consulting partner engaged continuously — answering questions, building enhancements, improving performance, and helping users get more out of the system every quarter.
PRH Consulting provides ongoing Sage X3 support to manufacturers, distributors, and food & beverage companies across the United States and the Caribbean. Our focus is continuity: keeping the system healthy, user adoption strong, and the roadmap moving forward — not waiting for something to break.
What support covers
Production support
Functional and technical support for finance, distribution, manufacturing, integrations, workflows, and reporting — handled by senior consultants, not first-line ticket triagers.
Sage X3 administration
User and security profile management, environment maintenance, patching coordination, and folder-level administration.
Optimization
Continuous improvement: closing month-end faster, tightening inventory accuracy, fixing slow screens, and removing manual workarounds.
Reporting and BI
Crystal Reports, Sage Enterprise Intelligence, custom inquiries, and integration with external BI platforms (Power BI, Tableau, Qlik).
Monthly health checks
Proactive review of performance, error logs, batch jobs, integration queues, and unfinished workflows — before they become tickets.
Enhancements and small projects
Reporting changes, workflow updates, integration enhancements, and custom development handled inside one relationship.
How we run support
Senior consultants on tickets
Tickets are worked by experienced consultants. No multi-day handoffs from junior triage to a senior who could have solved it in 30 minutes.
One escalation point
You always know who owns the ticket and when you'll hear back. Escalation paths are explicit and documented.
Documented runbooks
We document recurring procedures and known issues so resolution is fast even when ownership rotates inside your team or ours.
Tiered SLA options
Coverage tiers from business-hours response to extended coverage for clients running across North America, the Caribbean, and U.S. territories.
Transparent reporting
Monthly ticket reporting, root-cause categorization, and trend analysis. You should see where time is going.
No surprise invoices
Hours, scope, and burn are visible. Major work is scoped before it is started.
Built for
- Existing Sage X3 customers without a partner, or unhappy with the current one
- Companies post-go-live whose original partner has reduced engagement
- Multi-entity groups in North America, the Caribbean, and U.S. territories that need extended coverage
- Internal IT teams that need senior Sage X3 backup on specialized topics
- Finance and operations leaders who need a partner that picks up the phone